About The Role
We are seeking an experienced and dynamic Contract Manager to effectively manage a portfolio of business, ensuring high quality service standards and service delivery across contracts. The role involves managing and delivering agreed sales, performance KPI’s, and profit targets, and presenting monthly business reports to the Management board. The Contract Manager will act as the primary point of contact for the client and requires strong operational, financial, and people management skills.
Key Responsibilities
* Oversee the delivery of Total FM services across the site.
* Orchestrate and implement challenging growth plans for contracts through continuous enterprising and strategic management.
* Regularly meet with customer interface representatives to communicate key contract issues, supporting the sustainment of EFS and client partnership values and smooth contract operations.
* Provide innovation, vision, leadership, business development, best practice solutions and benchmarking across the portfolio of client sites.
* Take full profit and loss responsibility for the contract.
* Ensure an annual and forward business plan and budget are in place for the contract(s) to meet client cost‑down expectations, budgetary requirements and EMCOR shareholder profit share.
* Report to regional management any financial exceptions and other information as required.
* Ensure the team understands their responsibilities regarding financial performance against budget and implement actions to meet financial targets.
* Ensure corporate policies and procedures are strictly adhered to, maintaining the integrity of operational activities within the region (e.g., IMS, H&S, ISO14001, legislative compliance).
Desired Experience & Qualifications
* Proven operational management background or similar role within the Facilities Management industry, ideally managing Total FM contracts.
* Experience working with building management systems.
* Demonstrable experience managing P&L and delivering against financial targets.
* Relevant qualifications such as IOSH or NEBOSH (desirable), or a degree/diploma in Facilities Management, Business Management, or a related field.
* Familiarity with CAFM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
* Results‑driven with a focus on delivering high‑quality service.
* Excellent leadership and people‑management skills, with the ability to motivate and develop teams.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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