Closes in 9 days (Thursday 11 June 2026 at 11:59pm)
35 hours a week
Duration: 1 year
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you'll do at work
Key responsibilities:
* Processing orders from the clients to the factories and hauliers
* Coordinate logistics activities from supplier dispatch to final customer delivery
* Liaise with suppliers to confirm order readiness, pickup schedules and documentation
* Plan, schedule, and monitor transportation of goods to ensure customer transit times are met
* Track shipments and provide real‑time delivery updates to internal teams and customers
* Ensure all files are fully costed, completed, and invoiced in a timely manner
* Prepare and verify shipping documents, invoices and delivery notes
* Liaise with transport providers to ensure collection and delivery requirements are met
* Ensure timely delivery while minimizing costs and delays
* Resolve logistics issues including shortages, damages, or delivery disruptions
* Maintain accurate records of shipment, inventory movements, and delivery confirmations
* Build and maintain strong working relationships with customers and suppliers
* Identify potential issues and escalate risks that may impact service levels or deadlines
* Support the team with ad‑hoc administrative and operational tasks as required
Where you'll work
UNIT 2
POPLAR GROVE
CREWE
CW1 4AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
In‑house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Customer Service Practitioner.
This training will be structured and delivered by Cheshire College- South & West. If the candidate does not hold GCSE grades A*-D (9-3) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Requirements
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
* Reliable
* Friendly
About this employer
An established logistics and transport department is seeking a trainee logistics co‑ordinator to join its onsite team, which is part of the UK’s leading supplier of high‑quality ceramic and porcelain tiles for the architectural and design industry. Who work closely with architects, contractors, and end users to support projects from the initial design phase through to delivery and post completion.
This role is ideal for someone who enjoys working in a fast‑paced environment, processing orders and co‑ordinating daily transport activities to ensure timely and compliant movement of goods.
Reporting to the local management team throughout the day, you will play a key role in processing orders along with documentation and liaising with factories, transport partners and customers.
Company benefits
* 25 days holiday + bank holidays
After this apprenticeship
Permanent employment potential upon successful completion of the apprenticeship.
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