Receptionist.
Job Description Location: Windsor Leisure Centre.
Job Type: Full time/ Casual.
Pay: Range from £10.85 - £12.71 (age dependent).
Job Purpose:
To provide a welcoming, efficient, and professional reception service to all visitors, members, and staff at the leisure centre, ensuring smooth day-to-day front-of-house operations.
Key Responsibilities:
- Greet all customers in a friendly, professional manner and provide excellent customer service at all times.
- Handle enquiries in person, over the phone, and via email, providing accurate information about facilities, classes, memberships, and bookings.
- Process memberships, bookings, payments, and cancellations using the centre’s booking system.
- Manage the reception desk, ensuring it is tidy, organised, and well-stocked with information leaflets.
- Deal with customer queries, complaints, and issues promptly and professionally, escalating when necessary.
- Support the daily opening and closing procedures of the reception area.
- Maintain accurate records of transactions, bookings, and customer interactions.
- Promote leisure centre services, activities, and events to customers.
- Ensure adherence to health and safety procedures and report any concerns.
- Work flexibly, including evenings, weekends, and public holidays as required.
Person Specification Essential:
- Strong customer service and communication skills.
- Friendly, approachable, and professional manner.
- Basic IT skills and ability to learn booking systems.
- Ability to work well in a busy environment.
- Reliability and punctuality.
Additional Information:
- This is a casual role with variable hours depending on business needs.
- Training will be provided on systems and procedures.
- Uniform may be required depending on the centre .
What We Offer:
- Opportunity to gain coaching experience.
- Supportive team environment.
- Opportunities for further work and development.
Our Commitment We are committed to delivering high-quality, engaging experiences that drive participation, positive feedback, and continued growth across our programmes.
ABOUT US:
Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.
Our Values (FACE):
In every role, across every site, our colleagues are the 'face' of Leisure Focus.
Together, we:
- Focus on the Customer.
- Approach everything systematically.
- Collaborate to achieve.
- Exceed expectation.
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.
To apply, please send your CV and a short covering note to below link:
by 20 June 2026
For more information about the role, please reach out to hr@leisurefocus.org.uk
