Nights Supervisor
Award Winning Moxy & Residence Inn Slough - SL1 1GZ
We at Cycas Hospitality have a team of dedicated crew members who get to be their true selves so they can deliver positively OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit a confident, hands-on and spirited Nights Supervisor to lead our overnight operation at our fabulous dual-branded Moxy & Residence Inn Slough.
We are the first dual-branded property in Slough - two hotels operating in one building
Residence Inn by Marriott is our extended stay brand, where guests stay longer and expect a true home-away-from-home experience. All suites offer generous living and working space, plus fully equipped kitchens. Our Maximizers want to make the most of their stay, and we help them do just that - with grocery services, complimentary breakfast, and insider knowledge of Slough, Windsor, London and beyond.
#ATTHEMOXY we've created a free-spirited playground where our Fun Hunters can be bold, social and spontaneous. The Wi-Fi is speedy, the beds are cushy, the bar is buzzing - and the Crew makes it all happen. Our team does it all… bartender, host, problem-solver, brand ambassador - and at night, you lead it.
What Will I Be Doing?
As Nights Supervisor, you are the senior representative on property overnight, responsible for the smooth, safe and compliant operation of both hotels.
Operational Leadership
Lead and supervise the night team, ensuring brand standards and service excellence are delivered consistently.
Act as the Manager on Duty overnight, handling guest escalations and operational challenges with confidence and professionalism.
Oversee guest check-in and check-out processes and support the team during peak times.
Ensure all night audit procedures are completed accurately and on time using Opera PMS.
Prepare daily reports for senior management and ensure a smooth handover to the morning team.
Financial & Compliance Responsibility
Ensure all revenue is correctly posted and reconciled.
Complete night audit balancing, Opera settlements reports, receipt checks and banking procedures in line with company standards.
Maintain strict control over cash handling and security procedures.
Safety & Security
Carry out a minimum of two security checks at regular intervals, with emphasis on fire, safety and overall building security.
Ensure compliance with health & safety procedures and emergency protocols.
Act as first responder in the event of incidents overnight.
Guest Experience & Service
Deliver exceptional guest service aligned with Marriott and Cycas standards.
Serve food and beverages in line with company standards where required.
Oversee room service preparation and delivery.
Ensure public areas are maintained to brand standards throughout the night.
Ensure early morning calls and guest requests are actioned accurately and promptly.
Operational Support
Coordinate meeting room set-ups where required.
Support light cleaning duties and ensure back-of-house and public areas are presentable.
Attend and contribute to relevant training sessions.
Take ownership of additional responsibilities when required to support the business.
What Are We Looking For?
Previous experience in a supervisory or senior front office role within a hotel environment.
Strong leadership and team management skills.
Solid understanding of Opera PMS and night audit procedures.
Confident decision-maker with the ability to work independently.
Excellent communication skills.
Ability to work night shifts on a rotating basis.
Fluency in English (additional languages are a plus).
A proactive, positive and hands-on approach.
What Do We Offer in Return?
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true selves.
A global family with over 220,000 colleagues worldwide.
A work hard, play hard mentality.
Development opportunities - because the best project you will ever work on is you
Discounts in over 7,000 Marriott hotels worldwide.
The opportunity to grow within Cycas Hospitality, an innovative and fast-growing hotel management company.
Join us at an exciting time as we continue to grow our portfolio and develop our people. At Cycas, we work hard and make working hard look fun. This is your opportunity to shine and be part of something great.
If you believe you have what it takes and want to be part of our team, we want to hear from you
Please apply in writing by email, attaching your CV along with your current salary and notice period.
We are waiting to hear from you.
All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.