Technical Support Executive/ Specialist Belfast, Northern Ireland (Office-based) Monday to Friday, 8:00am 4:00pm About the Company This Belfast-based organisation is a leading manufacturer of professional technology solutions used by organisations across the UK and internationally. Their products are deployed in a wide range of sectors including healthcare, local government, transport, retail, hospitality, private security, waste management, education, parking services, and major venue operations. Their technology is used at thousands of sites, supporting safer, more transparent, and more efficient operations across multiple industries. Role Overview The Technical Support Specialist will provide first-line and second-line technical, software, and product support to internal teams and end users. This role is ideal for someone with strong problem-solving skills, a solid technical foundation, and a customer-focused mindset. You will be responsible for diagnosing issues, resolving incidents efficiently, and ensuring systems and products operate smoothly. Key Responsibilities Provide technical and software support for internal systems and supported products Troubleshoot hardware, software, and application issues in a timely manner Respond to support requests via ticketing systems, email, and phone Assist users with system functionality, configuration, and usage Escalate complex technical issues to relevant teams where required Maintain accurate documentation of issues, resolutions, and procedures Support product updates, system changes, and basic installations Work closely with internal departments to ensure minimal disruption to operations Required Experience & Skills Previous experience in a technical support, IT support, or software support role Strong understanding of software applications and basic IT systems Ability to troubleshoot technical and product-related issues methodically Excellent communication skills with the ability to explain technical issues clearly Strong attention to detail and organisational skills Customer-focused approach with a proactive attitude Desirable Skills Experience supporting bespoke or SaaS-based products Familiarity with ticketing systems and support workflows Basic understanding of networking, operating systems, or databases Whats on Offer Stable, full-time office-based role Consistent weekday working hours (no evenings or weekends) Supportive team environment with opportunities to develop technical skills Long-term career progression within a growing organisation If you are interested in this role, please click the APPLY button or alternatively, phone Kirsty on. This employer is keen to speak to candidates as soon as available. Please only apply if you are in travel distance of a Belfast location as this role is fully office based Monday to Friday. Skills: Technical Support Technical specialist Software Support It Support IT