Mission
To support the Store Manager in store operations, product and people management with a full focus on customer care and on achieving company objectives.
Tasks
CUSTOMER
* Has a full Customer Care focus, overseeing team training to ensure Customer Care standards are always high to build customer loyalty.
* Resolves possible conflicts with customers, always prioritizing customer satisfaction.
PROCESSES
* Ensure the stockroom is efficiently organised.
PRODUCT
* Help boost store sales and performance.
* Analyse daily sales rankings, new product performance, zero-sales items, and subfamily weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
* Analyse and cross-check data with their store profile and sales.
* Monitor sales by ambience, tables and furniture to get the most out of the store’s strategic sections.
* Ensure that Visual Merchandising reflects current trends and guarantee that the Visual team’s standards are met in the store and enhances bestsellers.
* Know what new products have arrived, which will arrive in the next delivery, and make decisions about the product in-store based on that information.
* Support the Store Manager ensuring all Health and Safety processes are complied with.
* Ensure that cleanliness and tidiness protocols are always followed in the store.
* Perform the Store Manager\'s duties in their absence.
Experience and Qualifications
* Good knowledge of the Company, the brand and the store they are applying for
* Experience managing a fast-paced retail operation
* Knows how to drive sales and can provide examples
* Good team management experience
Skills and Attitudes
* Forward planning skills
* Commercial awareness
* Numerate and Articulate
* Strong organisational and time management skills
* Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
* Flexibility and problem solving ability
* Has initiative to identify problems and opportunities to be proactive
* Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
* Excellent communication (both verbal and written) and interpersonal skills
#J-18808-Ljbffr