Customer Experience Support - Castleford
Job title: Customer Experience Support - Castleford at Motorpoint.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we share the vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
Role: Sales Support
* Salary: £12.25 per hour basic + Bonus
* Location: Castleford
* Contract Type: Permanent
* Hours: 24 hours per week – weekend working will be required
Responsibilities
* Deliver fantastic customer service over the phone and face‑to‑face
* Manage administration tasks and resolve customer queries efficiently
* Use the CRM system to track and resolve customer cases
* Understand customer needs and ensure a smooth handover to the right team member
* Liaise with internal teams to resolve enquiries and complaints
* Work as part of a team to meet customer service (NPS) targets each month
Qualifications
* A full UK driving licence is essential
* Experience delivering excellent customer service, from any industry
* Strong communication, organisational and teamwork skills
* Confidence using systems and administrative tasks
* Enthusiastic, proactive and customer‑focused attitude
* Positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits
* Paid time off each month to do something that makes you happy
* 28 days’ holiday plus days off for birthday, marriage or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts and cashback at hundreds of high street retailers and restaurants via the “My M.O.T” platform
* Smart Tech partnership with Currys
* Cycle to work scheme
* Pension
* Healthcare
* Enhanced parental leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team feasts
* Scratch card rewards
* Sharesave scheme (SAYE)
* And more!
Closing Date: 5th December 2025
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
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