Hybrid Working – minimum 1 day per week at our Head Office An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 350 rented and shared ownership properties in Cambridgeshire. At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us. We are a friendly and supportive team based at CHS’s offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live. What you’ll do In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers’ needs. About you Motivated to make a positive contribution from day one Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working Focussed on delivering excellent customer service Excellent time management and decision-making skills Strong organisational and communication skills Competent in the use of MS Office packages (including Word, Excel, Outlook) Flexible and adaptable A full UK driving licence, business insurance and use of a car for work purposes is essential Benefits Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite parking Hybrid Working Policy Flexitime Please note this role is subject to a basic DBS application. Closing date for applications: M idnight Sunday 19 October 2025 Interviews will be held on: Monday 3 November 2025 For more information or for an informal chat please contact Tracey Bradbeer, Housing Manager on 07542 605921 or email tracey.bradbeer@chsgroup.org.uk Or Charlotte Daleworth, Housing Manager on 01353 713566 or email charlotte.daleworth@chsgroup.org.uk About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Employee Assistance Programme State of the art IT equipment Volunteer days Vision & Values ‘CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.’ Our Values are: Caring Openness Trust Our Values are: Caring Openness Trust The way we work – ‘the CHS way’ Flexible Creative Respectful Working in partnership Focused on the social objective Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training & development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme Documents