Account Manager Are you passionate about delivering outstanding customer service and resolving complex issues? This is a fantastic opportunity to join a forward-thinking organisation that partners with some of the UK’s leading household names in investigations, collections, and legal services. Salary & Benefits Competitive base salary plus uncapped bonus potential Company pension scheme Increased annual leave after one year of service Regular staff fun days and wellness initiatives Employee discounts & free/discounted food Gym membership Health & wellbeing programme On-site parking Sick pay About the role As an Account Manager, you’ll be the first point of contact for clients’ customers, supporting those facing financial difficulties and helping to resolve disputes in line with FCA and FOS guidelines. If you’re motivated, customer-focused, and looking to develop your career in a professional and supportive environment, this could be the role for you. Day-to-day responsibilities will include: Acting as the main point of contact for customers, providing professional advice and support Managing client accounts and handling inbound/outbound calls (20–50 per day) Assisting customers with financial difficulties and setting up repayment solutions Following up on missed payments and resetting Direct Debits where required Preparing and referring cases for legal action, including compiling c...