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Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday increasing to 25 after 2 years
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for a Regional Contract Manager to ensure Carlisle Support Services successfully deliver its contractual operational and financial target, ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service. In addition, ensure all staff are fully trained and engaged to complete their roles.
Your core role will include but not be limited to the following activities:
* Ensure all personnel are fully engaged with the client's vision and methodology whilst living to the Carlisle Support Services values
* Operational
* Ensure service levels delivered adhere to our contract terms and client SLA's
* Ensure protection of client personnel, assets, brand and profit via selection and deployment of best practice processes and motivated and highly trained personnel
* Ensure sufficient levels of qualified and competent staff are maintained to meet the current and projected future levels of personnel required
* Identify and introduce appropriate and agreed innovation or improvements in line with client's expectations and vision
* Ensure all staff work in a professional and safe manner always
* Ensure all officers are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
* Ensure all officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
* Complete regular audits across the team to ensure contract and legal compliance, and ensure any non-compliance is rectified and reported
* Promote a secure and safe working environment at each site by carrying out regular risk assessments and security reviews
* Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
* Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
* Responsible for the recruitment and retention all contract personnel
* Prepare monthly financial information for invoicing
* Prepare and sign off all POs in line with company procedures
* Establish and encourage proactive working relationships with the key client stakeholders and local community
* Prepare and deliver weekly reports and monthly KPI packs for the client as needed
* Financial performance - assist with the compilation of the monthly P&L
* Conduct monthly and quarterly client meetings
* Conduct Visit IT audits at all assignment locations - at least 2 per month per assignment location
The ideal candidate
* Established Operational Manager with a minimum of 2 years' experience at similar level
* Previous experience of managing a workforce with a proven track record of developing them.
* Experienced in developing strategies and driving innovation for the development of contracts.
* SIA Licensed - Front Line
* Good understanding of the UK Security industry
* Previous recruitment experience
* Previous people management experience
* Thorough understanding and experience of managing P&Ls and budget controls.
* Experience of producing and presenting Monthly & Quarterly reports to key stakeholders
* Knowledge and experience of dealing with physical and electronic security methods and measures
* Knowledge security patrol systems
* Excellent communication skills - articulate and focussed, proficient written skills, good listener
* A good people manager, able to motivate and optimise outputs from team members.
* Excellent IT skills
* Full UK Driving Licence
* Flexibility around working hours and patterns, with some weekends required
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.
In all situations people will be judged solely on merit or ability.
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