The Role
* All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail).
* Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time.
* Carry out all administration functions relative to customer services effectively and within agreed service standards.
* Promote and maintain excellent customer relationships and deliver outstanding Customer Service every time.
* Answer calls in a professional and friendly manner.
* Reply to customer emails promptly, informing them of information and timescales for work completion.
* Be confident to ask questions and open to learning new skills.
* Work well within a diverse team and independently when required.
* Interact with all levels of stakeholders from Managing Director to fellow Client Service Advisors.
* Comply with confidentiality and information security policies (training provided).
* Understand GDPR & Cyber security (training provided).
Your Responsibilities
* Answer the phone within 10 seconds of connecting.
* Respond to customer emails within 1 hour of receipt.
* Learn all first-line technical aspects of our equipment to assist customers and reduce engineer call outs.
* Keep customers informed about delays.
* Assist your line manager with additional duties.
Employee Benefits
* 25 days annual leave plus bank holidays and access to our pension scheme.
* Your birthday off.
* Discounts at stores like Adidas, IKEA, Asda, ASOS, B&M, Five Guys, Homesense, and more.
* OnDemand GP service for you and your family.
* Cycle to work scheme.
* Free counselling sessions and inhouse Mental Health Champions.
* Gym & Health Club Discounts.
Required Attributes
* Excellent communication skills.
* Customer service experience.
* Ability to work in a fast-paced environment with urgency.
* 'Right First Time' attitude.
* Proficient in MS Office (Word/Excel).
Please note. Job vacancy is office based in West Swindon.
Equal Opportunities Statement
Metric is an Equal Opportunities Employer and promotes regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
Our aim is to ensure fair treatment for all applicants and employees.
Diversity & Inclusion
We are committed to building a diverse business, embracing gender, age, nationality, religious beliefs, neurodiversity, and physical abilities. We anonymise CVs to promote fairness in recruitment, focusing solely on skills.
Health & Safety Statement
Under the Health & Safety at Work Act, everyone is responsible for their own welfare and safety of others. Raise health & safety concerns with your manager or HR.
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