This role sits at the heart of the customer experience, acting as a key link between customers, internal teams, and operations. You’ll be the go‑to person for managing customer orders, solving problems, and ensuring everything runs smoothly from order placement through to delivery. With a strong focus on accuracy, collaboration, and service excellence, you’ll help keep the business moving while building trusted relationships and making a real impact on customer satisfaction and team success. This position requires someone with Germany language skills and experience in customer service.
1. Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
2. Works to ensure all orders received are entered into the ERP by order cut-off time.
3. Can handle basic level of complexity in orders.
4. Can follow and request amendments of work instructions
5. Positive influence on the team and being responsible to arrange backup in case of holiday leave.
6. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
7. Identifies customer issues that need to be escalated to management in a timely fashion.
8. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
9. Builds relationships with internal departments to ensure best service to end customer is achieved.
10. Performs other duties as assigned.
11. 1-2 years of progressive customer service experience.
12. High school graduate or equivalent education and experience.
13. Providing customer service;
14. Resolving customer problems and concerns;
15. Developing correspondence and communications;
16. Working with other departments and divisions;
17. Applying department policies and procedures;
18. PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel,
PowerPoint, Outlook); and other applications as required.
19. Communicating with co-workers to provide and receive direction.
20. German speaking language skills
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 20th March.
Interview dates: Proposed for week commencing 23rd March. Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).