Role: Helpdesk Manager
Contract: Permanent | Facilities Management
Location: Central London (Piccadilly area)
Salary: £45,000 per annum
Hours: Monday - Friday | Office based
We are working with a leading global facilities management provider to recruit a Helpdesk Manager supporting a high-profile Central London estate portfolio.
This is a fantastic opportunity to join a well-established contract delivering services across a large and prestigious portfolio of mixed-use and residential properties in one of London's most recognised locations.
The Role
You will lead a small helpdesk team, ensuring the smooth coordination of reactive maintenance works across a busy and fast-paced FM contract.
This is a hands-on, operational role, focused on driving performance, maintaining service standards and ensuring all processes and reporting are completed accurately.
Key responsibilities include:
Managing and supporting a Helpdesk team (3 operatives)
Overseeing reactive maintenance requests (~1,500 per month)
Ensuring all work orders are logged and managed through the CAFM system
Acting as the primary escalation point for service issues
Driving SLA performance and service delivery standards
Producing daily and weekly reports (Excel-based)
Liaising with stakeholders, engineers, subcontractors and operational teams
About You
We're looking for someone with experience in an FM Helpdesk environment, ideally within a reactive maintenance setting.
You will have:
Experience within Facilities Management
Strong understanding of reactive maintenance workflows
Experience using CAFM systems (Elogbooks desirable)
Confidence managing a busy, admin-heavy workload
A proactive approach with the ability to drive team performance
Strong communication and stakeholder management skills
Why Apply
Work on a high-profile Central London portfolio
Be part of a contract with high standards and strong client relationships
Join a business with growth and development opportunities
Step into a role where you can make a real impact on team performance
To apply, please send your CV to (url removed)