Description
of services
Expense Management: This is a service offered to clients where we arrange relocation related payment on their behalf utilising either a float provided by the client or subsidised by Sterling.
Disbursements: This is a service offered to clients either on a contractual basis or an ad hoc basis, where we would make relocation related payments to a supplier or landlord (for example) on behalf of a client and rebill the client accordingly.
Billing: This is a Shared Service department where we will bill our service fees for all 9 Sterling Lexicon entities to all external customers on a timely basis.
Responsibilities
Financial responsibility (Expense Management/Disbursement):
1. Ensure accounting entries is performed and recorded accurately in all ledgers.
2. Review and Audit bank and float reconciliation on a regular basis for all client-held funds and Sterling funded accounts
3. Understand the client policies and procedures and ensure payments are made in accordance with policies.
4. Ensure clients are regularly recharged in line with expenditure to keep funds at agreed levels
5. Ensure clients are billed for our management charges and/or services
6. Review and document current workflows and review for financial compliance
7. Review processes and make recommendations for system and process improvements
8. Review FX processes and minimise exposure and costs related to international payments
9. Build and maintain external relationships with providers of financial services
10. Assist in RFP pricing proposals
11. Build Client relationships
12. Be the spokesperson for the service offered to potential new clients
13. Review reporting requirements produced by the team to ensure they match client requirements and expectations
14. Ensure client KPI’s are met
15. Work closely with internal Account Management and Service Delivery departments
16. Work closely with the Sales Team to develop bespoke customer focused solutions to achieve clients’ business objectives
17. To respond to all customer complaints through liaison with co-ordinators, management and client personnel
Financial responsibility (Billing):
18. Manage a team who will be capable of completing monthly billing across the business
19. Provide feedback to the business to ensure consistency of approach and continual process improvement
20. Ensure that billing is done daily – monitor year on year improvements in flattening out the end of month peak
21. Escalate any billing issues (missing PO numbers, data integrity etc.) to the relevant managers and put processes in place to ensure that those issues are fixed promptly
22. Produce estimate for billing on a regular basis to help with business planning
23. Flag any negative billing or consistent low margin jobs/lanes to the relevant manager/account director
24. Set challenging billing targets and streamline ways of working.
25. Work closely with each department head to ensure that all billing is managed promptly and smoothly
26. Analyze the reasons for credit notes being issued
Financial responsibility (Overall)
27. To contribute to the financial welfare of the company by achieving and exceeding set financial targets
28. Compile budgets and KPI’s and present proposals to the Senior Management of Sterling
29. Supporting implementation of new clients and ensuring that finance requirements and compliance needs are met
30. Provide audit information requested on a timely basis for audits taking place across all Sterling Lexicon entities
Systems and process responsibility:
31. Continuous review of processes and systems used within the Finance team, making recommendations and producing business cases for system improvements.
32. Testing and implementing new systems for rapid roll out
Staff Management
33. Effectively manage, motivate and develop the various Teams
34. Implementation of a change management culture by challenging & replacing established processes and procedures where necessary
35. Liaise with different departments to ensure the Team are properly supporting the needs of the operating businesses
Skills & Experience
36. Strong Leadership and interpersonal skills
37. Experience of working with Shared services centre
38. Good understanding of various systems and how they interact
39. The ability to drive change and a desire to continually improve
40. Strong team player and ability to communicate and build relationships with people at all levels of the organisation.
41. High level of computer literacy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.