Delegated Authority Customer Oversight & Support Manager
Insurance
London
£70,000 - £80,000 Depending on experience
Delegated Authority Customer Oversight & Support Manager is required to join a well known insurance company which is part of a wider global reinsurance group on a permanent basis.
This is a great opportunity for collaboration with Risk & Compliance, DA partners, and internal stakeholders to identify risks, improve service quality, and report findings to senior governance forums, shaping the customer outcome monitoring framework.
About the Delegated Authority Customer Oversight and Support Manager;
* You will be responsible for designing, embedding, and delivering a customer outcome monitoring framework, ensuring delegated arrangements comply with consumer duty regulations to deliver fair customer outcomes
* You will be conducting customer support assessments across the delegated life cycle whilst executing improvement plans
* Ensuring delegated arrangements meet Consumer Duty standards and regulatory expectations
* Apply risk-based oversight to partners and outsourced providers.
* Conduct reviews of customer journeys and sales processes to assess customer understanding
* Lead thematic reviews, case-based reviews, and assessments to identify non-standard outcomes
* Contribute to reports and governance forums, present to the board and committees where required
Experience required for the Delegated Authority Customer Oversight and Support Manager;
* Good understanding of primary insurance products and services
* Experience within a delegated authority setting is highly desirable
* In depth understanding of Consumer Duty, Vulnerable Customers & Product Governance regulation.
* Strong communication skills required at a Senior Level with the ability to lead change, manage expectations and delegate as required
* Senior stakeholder management, report writing and presenting.
* Compliance experience with the Insurance Distribution Directive
Benefits include;
* Hybrid working 2 days in office
* On-site lunches and a newly refurbished office
* 25 days holiday + bank holidays
* Family-forward business with market-leading parental benefits
* 10% Pension Contributions
* Private Medical Insurance