Operations Manager
We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.
Responsibilities
* Operational Leadership: Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
* IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change management, release management, and service request fulfillment.
* Cloud Operations: Manage and optimize operations within cloud environments (e.g., AWS, Azure, GCP), including infrastructure provisioning, monitoring, cost management, and security.
* Service Management: Ensure seamless delivery of IT services to internal and external stakeholders, focusing on user satisfaction and business continuity.
* Process Improvement & Automation: Identify opportunities for process automation and optimization to enhance operational efficiency and reduce manual effort.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
* 10+ years of progressive experience in IT operations, with at least 5 years in a leadership or management role.
* Demonstrable experience with large-scale IT environments, including on-premise, hybrid, and cloud infrastructures.
Technical Skills
* Strong expertise in ITIL and ITSM frameworks (ITIL v3 or v4 certification highly preferred).
* Extensive experience with Cloud Operations (AWS, Azure, or GCP certifications are a plus).
* Proficiency in service management platforms (e.g., ServiceNow, Jira Service Management).
* Solid understanding of networking, cybersecurity principles, and data center operations.
* Experience with scripting and automation tools (e.g., Python, PowerShell, Ansible) is a plus.
Soft Skills
* Exceptional leadership, communication, and interpersonal skills.
* Proven ability to manage multiple priorities in a fast-paced environment.
* Strong analytical and problem-solving abilities.
* Demonstrated commitment to continuous learning and professional development.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Engineering
Industries
IT Services and IT Consulting
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