As Spa Therapist, you’re not just delivering treatments – you’re crafting moments of calm, connection, and renewal.
You bring warmth, intuition, and mastery to every touch, transforming routine treatments into extraordinary experiences. Every guest you care for feels your commitment to excellence – from the precision of your technique to the serenity you create.
You’ll be part of a passionate, world-class spa team where mindfulness meets mastery, and where standards aren’t just upheld – they’re embodied. Because this isn’t just a role – it’s a calling. You take pride in your craft, your space, and the wellness of every guest who walks through our doors.
PLEASE NOTE: Eligibility – Candidates must already hold the legal right to live and work in the United Kingdom to be considered for this opportunity.
What we are looking for
* Recognised spa/beauty therapy qualifications (e.g. NVQ Level 3, CIDESCO, CIBTAC or equivalent)
* Proven experience in a luxury spa or five-star hospitality environment
* Expertise in holistic therapies, body treatments, and ritual-based wellness experiences
* Passion for wellness, impeccable grooming, and a guest-first attitude
* Strong retail acumen and confident communication skills
In this role, you will be:
* Delivering Bespoke Treatments – performing exceptional face and body therapies, including Hammam and Rasul rituals, tailored to each guest’s needs and preferences.
* Creating Elevated Guest Experiences – greeting every guest with genuine warmth, offering immersive spa tours, and providing expert aftercare that extends the benefits of their treatment.
* Driving Luxury Retail & Revenue Excellence – recommending personalised enhancements and retail products that elevate results, supporting revenue goals while keeping guest satisfaction at the heart of everything you do.
* Upholding Impeccable Standards – maintaining tranquil, spotless treatment rooms and adhering to all hygiene, safety, and wellness protocols to true five-star standards.
* Cultivating Seamless Collaboration – working seamlessly with spa receptionists, hosts, and fellow therapists to ensure a smooth, exceptional spa journey from start to finish.
What We Offer
The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.
* Salary: £13.50 per hour
* Fully funded and supported Apprenticeship programmes up to level 7
* Supervisory and Management development training programmes, Ignite and Inspire.
* Splendid Family discounts across our group – on accommodation, food and drink.
* Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
* We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
* Discounted local NCP car parking and discount off local First bus travel.
* Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
* Monthly payday treats and an annual ‘Thank You’ week – full of treats and activities.
* We celebrate our diverse workforce with awareness days and diversity lunches.
* Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
* We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
* Company Pension salary sacrifice scheme.
* Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
* Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
* Fully funded and supported ESOL classes (English for Speakers of Other Languages)
* 12 Mental Health First Aiders onsite to provide signposting and initial support.
* Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
* Employee referral scheme – refer a friend or family member and receive a £350 incentive payment.
* Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.
Take the next step in your career now!
HOW TO APPLY
PLEASE NOTE: Eligibility – Candidates must already hold the legal right to live and work in the United Kingdom to be considered for this opportunity.
Submit your application and CV profile by clicking on “Apply For Job”. Your application will be sent directly to the team at The Grand, York, who will reach out to you directly if they would like to take you through to the next stage.
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