We're recruiting for a Service Desk Analysts (15 hours per week, mornings) to join a client of ours based in Newcastle City Centre. This role is a mixture of working from home (equipment provided) and on campus shifts, training will also be based on campus therefore you MUST live in the North East.
1 x 15 hours per week role
Shift Pattern: Mornings - Monday - Friday: 9am - 12pm
Pay rate: £12.26 + holiday pay.
Contract: 6 months +
Start date: ASAP
Key Skills/ Experience:
* Excellent telephone manner and customer service skills
* Clear communication skills
* Knowledgeable in IT (ideally with background in helpdesk/support)
* Previous customer service roles (inbound/outbound)
* Previous roles within the IT field
General Duties and Responsibilities: The Service Desk Analyst is a member of a busy team providing out-of-hours first line support.
Your main duties will include:
* Providing professional support via a range of channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools.
* Resolving enquiries at initial point of contact including areas relating to:
o information about services
o standard software applications, operating systems, and hardware
o email, computer username and password problems and advice
o wireless connectivity, telephone and voice mail usage
* Ensuring the resolution of more complex enquiries by:
o escalation to second line support teams
o informing the Service Desk Supervisors of problems such as emerging trends or
o potential major incidents
o keeping the customer informed throughout the resolution process
* Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions
Benefits of working for this client:
* Easily accessible location / Hybrid model of working
* 43 days holiday per year (post 12 weeks in contract)
* Attractive pay rate and enhanced rates on bank holidays
To apply please attach your CV to this advert and one of the Blue Arrow team will be in touch.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.