Social network you want to login/join with:
One Stop • Wolverhampton • Apply by 11-May-2025
What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will understand your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for operational queries
* Supporting the Store Manager in co-ordinating seasonal, community, and charity events, creating an inclusive atmosphere
* Ensuring the store is clean, tidy, and well-presented
* Prioritising the replenishment of products important to customers
* Ensuring point of sale and shelf edge labels reflect standards
* Addressing overcharges immediately and preventing reoccurrence
* Managing queues proactively to deliver a great shopping experience
* Co-ordinating colleagues to meet daily priorities and manage breaks around trade patterns
* Being knowledgeable about the store and implementing improvements
* Following health and safety routines and ensuring colleagues do the same
* Delivering effective communication to the team
* Sharing ideas to simplify operations with the Store Manager
* Always putting the customer first and tailoring service to their needs
* Resolving customer queries promptly and leaving them satisfied
* Recognising colleagues who deliver great service
* Removing obstacles to excellent service
* Resolving colleague queries in the absence of the Store Manager or escalating as needed
* Ensuring appropriate staffing, reacting to short-term absences by finding cover
* Being a keyholder and attending alarm call-outs for safety and security
* Monitoring and acting on internal communications
* Balancing time between service and replenishment tasks
* Supporting the Store Manager in managing staff absence and conducting return-to-work interviews
* Building relationships with Area Managers and People Partners, escalating issues, and benefiting from coaching opportunities
* If the store has a Post Office Local, duties include managing day-to-day operations and passing necessary background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
o Our customers are at the heart of everything we do
o We treat each other how we like to be treated
o We work together as one team
o We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Most stores are open 7 days a week from 7am to 10pm, offering a range of food, household essentials, and services like cash machines, Post Office, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.
Owned by Tesco since 2003, our stores operate from three distribution centres and are located throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please refer to local guidelines.
Benefits
o 10% Discount in One Stop
o 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
o 20% Discount on F&F Clothing in Tesco Stores
o 10% discount at Tesco Mobile, including Colleague Deals
o 20% off car, pet, and home insurance at Tesco Bank
o Discounted eye care through Vision Express
o Discounts at Tesco Pharmacy, including health checks and flu jabs
o Discounted Simply Health cash plan
o Exclusive savings with retailers, days out, gyms, and more
o Save as you earn scheme annual invitation
o WeCare support services including online GP, mental health support, and more
o Annual leave increases with service length
o Retirement Savings Plan
o Life Assurance
o Car Allowance (if applicable)
o Private Medical Insurance (if applicable)
o Flexible working options including part-time, job shares, and shift patterns
#J-18808-Ljbffr