Overview
Head of Aftersales
Location: Warmington, Oxfordshire
Contract: Permanent, Full-time
Salary: IRO £55,000 + Bonus
Lead Excellence. Drive Quality. Shape the Future of After-Sales. Join a dynamic, fast-growing company where you'll play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you're passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency.
Responsibilities
* Team Management: Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction. Oversee all operations, scheduling, and workflow efficiency.
* Warranty & Compliance: Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims. Collaborate with production and development to reduce warranty costs.
* Financial Performance: Set and achieve after-sales financial targets, including labour and parts sales, gross profit, and expense control. Analyse performance and implement corrective actions to improve profitability.
* Quality Control & Customer Satisfaction: Enforce quality control standards and address customer concerns. Drive continuous improvement to enhance service quality and customer retention.
* Process & Administration: Ensure accurate documentation and compliance with health, safety, and environmental standards. Develop processes to enhance efficiency.
What Yourom Bring to the Head of Aftersales Role
* Proven experience in an after-sales, service, or workshop management role (preferably in automotive or a similar industry).
* Strong leadership and people-management skills.
* Solid understanding of warranty processes, service operations, and parts management.
* Financial acumen and experience managing budgets and performance targets.
* Excellent organisational, communication, and problem-solving skills.
Why This Role?
* £53,000 base salary + bonus.
* Opportunity to lead and innovate in a fast-growing, exciting industry.
* Develop your leadership skills in a company committed to growth and quality.
* Play a key role in shaping the future of after-sales operations, improving service delivery, and driving customer satisfaction.
Ready to make a significant impact as the Head of Aftersales? Apply now with a copy of your CV. If you're shortlisted, our team will contact you to discuss the role further. All applications are treated with strict confidentiality.
#J-18808-Ljbffr