JLR Customer Service Advisor Apprentice - Hendy JLR Southampton
Location: Wide Ln, Southampton SO18 2HJ
Pay: £302 a week
Type: Apprenticeship - Level 2
Job Ref: 12420
Application window: 2 weeks ago Be among the first 25 applicants
Apply Now Or View Jaguar Land Rover Details
JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover and Jaguar. The company employs almost 38,000 people globally and supports around 275,000 more through retailers, suppliers, and local businesses.
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. What does a Customer Service Advisor do?
Duties
* Interpreting customer concerns and comments and liaising with Service Technicians.
* Booking/scheduling vehicle services.
* Liaising with customers about any additional work required.
* Estimating time and costs associated with repairs.
* Handling customer complaints.
* Responding to customer requests.
* Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
Training Provided
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally. Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
On successful completion of the programme, you will receive the following:
England: Standard — On successful completion of the one-year programme:
* Level 2 Customer Service Practitioner Standard
* JLR specific certifications
Scotland/Wales/N.Ireland: Framework — On successful completion of the 15 month programme:
* Level 2 / Level 5 in Customer Service
* JLR specific certifications
Scottish and Welsh training groups are subject to minimum numbers signed up on a course.
Desired Skills
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.
Skills
We are looking for ambitious applicants who demonstrate a willingness to learn, and enthusiasm for working with technologically advanced vehicles. Key personal skills include:
* A willingness to learn
* Teamwork
* Quality focus
* Personal responsibility and resilience
* Problem solving
Minimum Entry Requirements
GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.
Equivalent Grades Include
* BTEC first diplomas and certificates
* OCR Nationals
* Key Skills Level 2
* NVQs
* Essential Skills (Wales)
* Functional Skills Level 2
* Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
Future Prospects
There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so consider future opportunities beyond the apprenticeship. Your early development is mapped through your apprenticeship journey with your learning focused toward achieving an industry-recognised qualification.
Further notes
We welcome applications from all backgrounds, including underrepresented groups. English and Maths guidance from the government changed on 11/02/25. This employer supports upskilling in both English and Maths, but some applicants aged 19+ may not have the advertised entry grades; these are desired but not essential for success. Applicants aged 16-18 are subject to entry grades of 4 or above or equivalent as advertised. We reserve the right to close the advert early if we receive a sufficient number of applications. Approaching the retailer directly will not always help your application. We will contact you if you progress to the next step. It is not possible to contact every applicant individually.
Job Types: Full-time, Apprenticeship
Pay: £302.00 per week
Work Location: In person
Apply Now Or View Jaguar Land Rover
#J-18808-Ljbffr