Service Supervisor – Scotec
Location: Glasgow, United Kingdom.
Contract: Permanent.
Working Day: Full time.
Sector: Engineering and automotive.
Discipline: Engineering.
Work Modality: On site.
Key Responsibilities
* Day‑to‑day management and coordination of Service Engineers and Field Technicians
* Provide technical assistance and guidance to the Service team
* Establish and plan engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
* Ensure all planned visits are completed per calendar month
* Review and influence engineers’ productivity
* Handle call‑outs, review troublesome lifts, follow up with clients, communicate proposals to resolve issues and coordinate resolution actions with engineers and FT’s
* Manage isolated lifts to minimise downtime and ensure rapid resolution
* Coordinate external and internal training requirements and mentor the team’s progression
* Undertake Maintenance Audits and ensure overall H&S compliance
* Provide customer technical support for improvement and repair
Qualifications and Requirements
* Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ Level 3 qualification or equivalent experience
* Engineering background (Mechanical or Electronics) preferred
* Experience managing or coordinating a team an advantage; training provided
* Clean UK driving licence – essential
* Right to work in the UK – mandatory
Benefits
* Competitive salary reflecting skills and experience
* Generous holiday allowance: 25 days annual leave, increasing to 30 with service, plus 8 public holidays
* Secure future: pension scheme with increasing company contributions
* Peace of mind: life insurance to support you and your loved ones
* Health & wellbeing: medical cash back plan and access to 24/7 GP services
* Family‑friendly benefits: enhanced leave for family‑related events and emergencies
* Employee assistance programme offering confidential support for personal or work‑related challenges
* Eye care: eyecare vouchers
* Recognition for longevity: long service awards to celebrate milestones
* Referral rewards: earn a recruitment referral fee by helping us find top talent
* Continuous growth: ongoing training and development opportunities to support your career journey
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