Customer Service Administrator Datchet Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role £25,000 - £26,000 (full description available) Opportunity An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team. With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking. Main Duties * Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions * Review and respond to comments * Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings * Maintain communication with Aftersales service agents * Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations * Manage repair and replacement requests and processing for products within guarantee period * Liaise with credit control team to manage issues for processing returns * Ensure system is kept up to date Skills and Qualifications * Able to persuade and influence in a positive way, both verbally and in writing * Strong written and verbal communication skills. * Good excel skills and MS packages * Knowledge of digital technology * Excellent use of English in a business setting (grammar / letter construction)