Overview
Helpdesk Administrator – Location: Livingston, West Lothian | Sector: Facilities Management | Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.
Responsibilities
* Receive, log, and prioritise maintenance requests via phone and email
* Allocate jobs to engineers and approved subcontractors
* Monitor job progress and update clients regularly
* Ensure all works are logged accurately on the CAFM/helpdesk system
* Liaise with engineers to confirm attendance, completion, and follow-up actions
* Manage reactive and planned maintenance calls within SLA targets
* Raise purchase orders and process job-related documentation
* Maintain accurate records and reports
* Provide excellent customer service at all times
About You
* Previous experience in a helpdesk, scheduling, or facilities administration role preferred
* Strong organisational and time-management skills
* Confident communicator with a professional telephone manner
* Ability to prioritise workload in a fast-paced environment
* IT literate with good working knowledge of Microsoft Office
* Experience using CAFM systems is advantageous but not essential
* Problem-solving mindset with strong attention to detail
What We Offer
* Competitive salary (dependent on experience)
* Monday to Friday, office-based role
* Supportive team environment
* Training and development opportunities
* Long-term career progression within Facilities Management
How to Apply
To apply, please submit your CV with a brief cover note outlining your relevant experience
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