Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
The post holder is vital to the management and support of the medical e-Rostering function across LGT. The role requires great leadership, project management and change management expertise to deliver a robust medical e-Rostering service in accordance with best practice. The role also includes the development of a robust e-Rostering business as usual (BAU) - function to support the medical staff within the Trust and will be crucial to lead the BAU functions.
Main duties of the job
You will lead in the design and successful delivery of the medical element of the eRostering Programme and provide effective leadership for the medical e-Rostering team to effectively deliver electronic rostering for the medical staff.
The postholder will create and maintain stakeholder relationships, internally and externally, communicating on multiple levels across the organisation and providing leadership to the e-Rostering medical team.
The post holder has responsibility for driving forward continuous improvement of the Optima system and maintenance of the electronic rostering (e-Rostering) system for Medics in association with business requirements across the Trust.
The post holder will be responsible for reporting any systems issues to the software provider. Also, to support users at all levels and make recommendations to remedy situations as they arise.
The role has responsibility and oversight for ensuring a customer focused support to Optima system (health roster) users, providing advice, instruction and training on e-Roster systems in regard to system functionality and Trust policy.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
Manage the overall delivery of good rostering practices and ensure that the rosters for medics meets service needs. Where there are changes to budgets identified, reporting findings in partnership with the division, HR and Finance to identify issues/ differences, propose solutions and, where necessary, apply local adaptations to meet the need of the users across the Trust
Work across the system to deliver support and understand the inter-dependencies between finance, Workforce team and payroll systems and the impacts before changes to rosters are made.
• To identify local and national good practice in e-Rostering delivery particularly related to medics, ensuring information and learning is disseminated effectively and proposals made for local adoption. Be confident in challenging existing practices, ensuring progressive solutions, which take into account new models of best practice and best use of resources.
• Responsible for ensuring rostering changes do not impact negatively on each unit. Immediately referring to Managers and divisional leads where it does impact negatively.
• To be able to articulate the “compelling” need to change and the value of e-Rostering in communications with all levels of staff. To act as an enabler and change agent, leading the team to influence, negotiate and manage change in a proactive and positive way.
• Responsible for overseeing the training of managers and staff in use of the system and the point of escalation for training issues that arise. Provide support to the appropriate service managers/ rota coordinators when issues relating to duty rosters arise.
• To lead in providing, receiving and analysing complex roster information and to find solutions or resolve barriers to understanding.
• In conjunction with the service managers/rota coordinator and Finance, assist with the regular review of medics’ establishment.
• Responsible for the preparation of KPI reports on a monthly basis, for evaluation of the results and for working with the Assistant Director of Medical Workforce & Medical Education to make recommendations where necessary based on the results.
• To support the development of policies and procedures in relation to medical rostering.
• Evaluate and assess the software’s benefits, producing reports where necessary and reporting back to the Assistant Director of Medical Workforce and Medical Education.
• Work closely with the Trust’s Temporary staffing team to use the e-Rostering system to maximise the efficient use of Bank and Agency staff for medics.
Person specification
Essential criteria
6. Degree or tertiary qualification in relevant discipline or equivalent relevant work experience.
7. Master’s degree or working towards it.
Desirable criteria
8. Process review / modelling training
Experience
Essential criteria
9. Demonstrable experience of implementation and maintenance of e-Rostering systems ideally across different industries (including within the NHS).
10. A proven track record of Project Management in an NHS environment,
11. Experience in managing staff, budgets and systems
12. Experience of managing projects with strong cross department working including varied disciplines & staff groups
13. Demonstrable previous success in leading and delivering change and performance with and through teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback;
Desirable criteria
14. Experience of procurement within the public sector, especially within NHS Trust
Knowledge
Essential criteria
15. Demonstrable IT skills, proficient in Microsoft packages
16. Proven analytical skills: ability to analyse complex problems, leading to the development and successfully implementation of practical and workable solutions
17. A good understanding of the changing NHS environment.
Desirable criteria
18. In depth knowledge and understanding of a range of e-Rostering system functionalities.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.