Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
An exciting opportunity has arisen to join our Community Diagnostic Centre (CDC) team
We are pleased to advertise this post working across our two Community Diagnostic Centres — Eltham CDC, based within Eltham Community Hospital, and Sidcup CDC, based within Queen Mary’s Hospital Sidcup. Both centres are part of an innovative programme designed to bring diagnostic services closer to the community, improving access and patient outcomes.
The post holder will provide leadership and day-to-day operational management of CDC clerical teams, ensure smooth running of reception and booking functions. You will play a key role in managing diagnostic referrals / appointments, and in ensuring all diagnostic referrals and appointments are managed efficiently, professionally, and in line with our commitment to delivering outstanding patient care.
This is an excellent opportunity for an experienced administrator or operations manager to take the next step in their career. You’ll join a forward-thinking, supportive team, with opportunities to develop your leadership skills, shape new processes, and make an impact on patient experience.
You’ll benefit from ongoing training, professional development, and a positive team culture that values your ideas and contributions.
The post holder will be required to work shift patterns between 8am and 8pm, Monday to Friday, across both CDC sites and weekend working as and when required.
Apply today and help shape the future of community diagnostic care.
Main duties of the job
·PLEASE NOTE: We may not be able to offer sponsorship for this post
INTERVIEW DATE: 20th February 2026
Provide direct line management and development of the administration team
·To be responsible for the day-to-day operational management of the administrative team for both CDC,s and ensure all appointments are made in line with Trust Policies and Standard Operating Procedures
·To provide and develop a working environment which encourages high moral and commitment amongst the staff and excellent customer service.
·To identify any service improvement within any administration process
·To participate and lead on any new systems that are implemented that the CDC for the administration staff
·Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team
·Manage the recruitment process for the appointment of new staff with support from the Associate Service Manager
·Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
·Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (PDRs) according to Trust Policy and team meetings
·To assist the Associate Service Manager with any ad hoc requests
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
To provide an efficient and effective administrative service that supports theRadiology teams to deliver a high quality patient service at the point of receptionthroughto investigation/scan
To be responsible for temporary staff booking and management of the spendassociated with this in line with key expenditure controls as identified by theServiceManager.
Ensureallreceptiondutiesarecoveredona 8am-8pmbasis at both CDC sites
Performance
IncloseliaisonwiththeAssistantServicemanager,ensurethatrobustadministrativeprocesses aredeveloped andimplemented
Managethedaytodayrunningofthereception areas and Booking staff bydeterminingworkprioritiesand allocatingresourcesaccordingly.
Managetherollingrotaforstaff
Asrequired,carryoutregularauditsofreceptionprocesses,workloadand qualitystatistics
Undertakereceptionandclericaldutiesasrequired
To deal with telephone calls in a polite and courteous manner, using tact anddiscretion
ToworkcollaborativelywithUHLsitecounterparttoensurecrosssitecoverin the eventof staff shortage.
To train staff in the use of the Soliton as required and to arrange iCAREtrainingforallnewmembers ofstaff.
To undertake the recruitment process and carry out interviews for Reception and Booking staff vacancies.
Toidentifystafftrainingneedsandoverseethecontinuingpersonaldevelopmentofstaffbyregularperformancedevelopmentreviewsandpersonaldevelopmentplansandensureall staffattendmandatorytraining.
Toensureeffectivecommunicationssystemsaremaintained,includingcarrying out Team briefing sessions for reception staff in the absence of theAssistantServiceManager.
To carry out investigations under the Disciplinary and Appeals procedure and to beresponsibleforissuinginformalwarningstosubordinate staff.
ToprovideinformationpertainingtotheDepartmentasrequired:
Generatead hocreportsasrequested.
Generate reports relating to the performance of the department with Quality Indicators and work with the management team to ensure operationalproceduresarecarried outcorrectly toensurecompliance.
EnsureeffectiveandregularcommunicationwithSeniorManagement.
WiththeAssistantServiceManager,ensurethatappropriateandcost-effectiveadministrative staffing profile and skill mix are developed and maintained,takinginto accountcurrentandprojectedworkloadand serviceplans.
CompleteweeklyperformancereportsforAssistantServiceManagerasrequired.
Work Force
Thepostholder willensurethatallreceptionareas and booking staffarecoveredatalltimes.
CompletemanpowerreturnsforallAdminstaff.
Topreparethemonthlystaffreturnsforsubmissionto Payroll.
Maintain the annual leave / sickness records for the reception/administrativestaff.
Monitor sickness levels and punctuality amongst staff applying Trust policy tomanagementof challenging behavioursaccordingly
BeawareoftheTrust’sfinancialpositionandresponsibilitieswithregardtothecontrols required the limit and reduce spend on temporary staffing, underthedirectsupervision oftheAssistant Service Manager
Partnerships
ToensuretheeffectiveuseofTrust resourcesinRadiology Department
SupporttheDivisiontoachieveNHSPlanandtargetsrelatingtoRadiology waiting times.
TocoverfortheAssistantService Managerintheirabsence
Managementofstaffrota,producingarollingrotafortheadministrative and receptionstaff
Toensureanevenworkloadthroughtheadministrativeareasofthedepartment bycontinuous monitoring.
Producemonthlyreportsformanpowerandsicknessforreceptionstaff
Produceweeklyperformancefiguresfor the departmentagainstallquality indicator targets
ComprehensiveunderstandingofSolitonfunctionalityandbeable to interpretand provide statistical informationas required.
Person specification
Essential criteria
6. Educated to Degree level or equivalent work experience and knowledge gained in the NHS.
7. Good computer IT skills including all MS software
Desirable criteria
8. Experience of working in Radiology
Experiance
Essential criteria
9. Experience in a senior administrative support role in a patient focused setting.
10. At least two years experience working in Admin
11. Experience of managing policies and procedures. Experience of building good customer relation
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.