Application Support Analyst - Microsoft Dynamics 365 - Eco Services
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
Role Snapshot:
Salary: to £45,000 per annum + Benefits + Employee Development Program
Hybrid Model: 2 days remote / 3 days onsite - Travel: Occasional travel to other UK sites may be required
Role Overview:
The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st and 2nd line application support, works closely with internal users and third-party suppliers, and contributes to the improvement, optimisation, and adoption of Microsoft business applications.
Key Responsibilities:
* Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
* Support Power Platform solutions including Power Apps, Power BI, and related integrations.
* Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
* Escalate complex issues to vendors or senior IT colleagues as required.
* Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage.
Application Support Responsibilities:
* Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
* Maintain support documentation, knowledge articles, and resolution logs.
* Ensure business continuity through timely and professional issue management.
* Provide user support across multiple business units and sites.
Power Platform Support:
* Support and enhance Power Apps solutions to meet evolving business requirements.
* Assist with the maintenance and development of Power BI dashboards and reports.
* Identify opportunities for automation and process improvement using Power Platform technologies.
* Work with stakeholders to scope, test, and deliver new functionality.
Application Improvement & Project Support:
* Assist with small-to-medium system improvements and IT projects.
* Support testing, deployment, and documentation of system changes.
* Collaborate with business teams to identify and implement process improvements.
* Liaise with third-party suppliers to support upgrades, fixes, and enhancements.
User Engagement & Training:
* Deliver user training and ongoing system guidance.
* Create and maintain user-facing documentation and internal knowledge resources.
* Gather user feedback to support continuous improvement.
* Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.
Skills & Experience:
Essential:
* Proven experience in an Application Support or Systems Support role.
* Hands-on experience supporting Dynamics 365 Business Central.
* Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
* Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset.
* Excellent communication and stakeholder engagement skills.
Desirable:
* Experience with Power Automate.
* Exposure to Dynamics 365 CE or Field Service modules.
* ITIL or service management experience, Basic SQL or data querying skills.
* Experience working in manufacturing, distribution, or professional services environments. xsngvjr
Call Experis IT on for more detail
Remote working/work at home options are available for this role.