Travel to Work - Some prison establishments are situated in rural locations with limited public transport options; a driving licence and own transport is beneficial but is not an essential requirement of the role (unless specified). Shift start and finish times are fixed and it is your responsibility to get to and from your place of work on time for the start of your shift. Accommodation is not provided.
Overview
Life as an OSG includes a variety of duties across different areas of the prison, contributing to keeping a prison running smoothly and safely.
Responsibilities
* Gate duties: ensuring secure entry and exit of staff, visitors, and vehicles; carrying out searches of staff, prisoners, visitors and vehicles; patrolling the perimeter and escorting vehicles and contractors; issuing and collecting staff keys and radios.
* Control room: operating the prison radio system; monitoring CCTV and reporting suspicious activities.
* Visits: welcoming visitors on arrival and providing escort as needed.
* Correspondence: monitoring and logging mail; reporting contraband and preserving evidence where needed.
* Night duties: ensuring cell doors are locked and all prisoners are accounted for.
* Reception: photographing prisoners; processing prisoners' property and parcels.
* Prisoner supervision: supervising prisoners where required; exchanging clothing and property; assisting officers in escorting prisoners around the prison.
* Food delivery: moving and collecting food trolleys around the prison, sometimes using an electric tug vehicle.
* Driving duties: collecting mail from the local sorting office and other related transport tasks which may involve lifting heavy sacks.
* Phone calls: monitoring the prison's PIN phone system; maintaining the log of PIN phone requests; completing relevant records.
* Procedures and protocol: understanding and conforming to national and local policies; responding appropriately to incidents and emergencies.
You do not need any qualifications to do this job. You will need good judgment, common sense, responsibility and teamwork. The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or Welsh where specified.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition. See the Civil Service Commission's guidance for details. If you feel the recruitment process has breached principles you may raise a formal complaint through the listed contacts.
Reasonable Adjustment: As a Disability Confident employer, adjustments are available for applicants who need them. Please arrange adjustments in advance of online tests or interviews; inform us in good time to ensure appropriate support is in place.
Diversity & Inclusion: The Civil Service aims to attract, retain, and invest in talent from all backgrounds. See the Civil Service Diversity and Inclusion Strategy for details. Hybrid Working arrangements may be available where business needs allow.
Additional information
* Standard full-time working hours are 37 hours per week, excluding unpaid breaks. Some roles may include hybrid or flexible working arrangements where appropriate.
* Location and pattern of work: roles are national; appointment may be to a nearest Justice Collaboration Centre or Justice Satellite Office; arrangements discussed at appointment.
* Tattoo policy: visible tattoos are permitted if not offensive or intimidating; facial tattoos are generally not acceptable except for cultural, religious, or medical reasons.
* Benefits overview: annual leave, bank holidays, pension, season ticket loans, cycle to work, Employee Assistance Programme, and other civil service benefits apply. Salary information is provided separately as part of the role profile.
Eligibility and security: All candidates are subject to security and identity checks; external candidates typically undergo a 6-month probation period. Internal candidates may be on probation if not previously served.
Interview and assessment process: Details include one interview stage and related success profiles guidance; national deployment and redeployment considerations may apply.
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