Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.
Looking to take the next step in your leisure career?
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
As Operational Support Coordinator, you'll play a crucial role in bringing that magic to life.
Role Purpose
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives.
Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel.
Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to-day performance and long-term culture.
Responsibilities
Payroll & Workforce Administration
Ensure timely and accurate payroll completion in line with schedules
Manage payroll queries, family leave processing, and additional payments
Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
Operational Coordination
Coordinate duty manager shifts and rosters to ensure continuity of service
Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
Lead internal communications, update noticeboards, and act as a central point of contact across departments
Compliance & Governance
Maintain licensing compliance and oversee compulsory Health & Safety training requirements
Support drug testing through the in house solution and manage Data Subject Access Requests
Ensure First Aid and Mental Health First Aid compliance across the team
Onboarding & Team Engagement
Coordinate onboarding activities to provide a smooth induction experience for new starters
Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as "Glow Getters"
Support "Team Voice" forums and community engagement activities, including voucher prizes and school partnerships
Culture & Values
Champion company values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering collaboration across the hotel
Behaviours And Essential Skills
Functional Knowledge
Strong understanding of payroll processes, labour planning, and workforce management systems
Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives
Familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
Cross Departmental Knowledge
Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination
Understanding of how operational support impacts guest experience, team engagement, and financial performance
Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders
Business & Community Awareness
Knowledge of internal communications practices and employee engagement tools (e.g., Glow getters, Team Voice)
Awareness of community engagement initiatives and their role in strengthening the hotel's reputation
Basic financial awareness to support cost control (e.g., petty cash, uniform and stationery ordering) without direct P&L responsibility
Operational Excellence
Ability to prioritise and manage multi-stream workloads in a fast-paced hotel environment
Strong planning and organisational skills to ensure timely delivery of payroll, compliance, and rota processes
Sound problems solving skills with the initiative to resolve issues independently
Collaboration & Communication
Excellent relationship building skills to foster cross team collaboration and support senior stakeholders with confidence
Clear and effective communication, with the ability to translate complex information into simple, digestible language
Confidence in presenting to groups and facilitating discussions that engage and inform
Technical Skills
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Experience with HR and workforce management systems (e.g., Element suites or equivalent)
Basic project management skills to support operational initiatives and process improvements
Leadership & Development
Capability to coach and facilitate team learning, supporting onboarding and wellbeing initiatives
Commitment to embedding company values (Guest Hearted, Limitless Thinking, Owning Our Impact, Winning as One) in daily practice
Essential Experience
Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
Strong organisational skills with the ability to prioritise multi stream workloads and meet deadlines
Confidence in working with senior stakeholders and collaborating across multiple departments
Good general education (A-Level or equivalent)
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with workforce management/HR system
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. xlqdzyr We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
About
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Please note: Unsolicited CV's from agencies will not be considered