FRENCH SELECTION
RECRUITMENT SPECIALISTS International Business
Industries & Services
Customer Service Associate (with Italian)
London
Ref: 8126CS
Company Profile
Our client is a long-standing organisation with international operations in the art and design industry.
*** Monday – Friday ***
Responsibilities
Customer Service Associate (with Italian)
Salary: up to £28,000 p.a. + Benefits
Location: Fulham, London
At commutable distance from: Kensington, Hammersmith, Clapham, Acton, Chiswick, Richmond, Harrow, Morden, Wimbledon, Overground, West London, South London
Ref: 8126CS
Main duties:
To provide excellent customer service and administrative support.
The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To process orders accurately in the database
- To take customer payments and manage the returns and refund processes
- To complete necessary administration and keep the customer records up to date
- To provide support to the sales team where necessary
- To monitor stock levels and liaise with supply chain team accordingly
- To monitor customer feedback and provide suitable suggestions for improvement
Candidate's Profile
- Previous experience in customer service – Essential
- Fluency in Italian (Written and Spoken) - Desirable
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- Ability to work in a fast-paced environment
- IT literate with knowledge of Microsoft Office
Up to £28,000 p.a. + Benefits
Keywords
Customer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Order Processing, Order Management, Refund, Sales Support, Problem solving, Inbound calls, Logistics, Supply Chain, Sales Support, Operations, Italian
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