About Us Were a 24/7 reactive maintenance company serving clients across London, including managing agents, commercial properties, and national business chains. Our mission is simple: to deliver fast, reliable, and professional maintenance services when our clients need them most. We are entering an exciting period of rebranding and growth, and were looking for someone who wants more than just a job - someone who wants to grow into a leadership role and help shape the future of the business. About the Role As a Customer Account Executive, you will be a central part of our operations and client service function. This role is designed for a self-starter who is ready to take ownership, make decisions, and progress into a management position as the company scales. From day one, youll be trusted with managing client accounts and coordinating jobs independently. Over time, you will take on greater responsibility, including supporting junior staff, improving systems and processes, and eventually managing people and accounts as part of our leadership team. This is a genuine opportunity to become the backbone of the company during a key growth phase. Key Responsibilities Act as the first point of contact for job requests from account-holding clients Log and manage jobs accurately and efficiently within the system Schedule and allocate work to engineers, ensuring optimal coverage Track job progress and proactively update clients Ensure engineers attend on time, capture site photos, and provide accurate quotes Monitor job completion and close jobs on the system Raise and issue invoices Handle client complaints and feedback professionally Build and maintain strong, long-term client relationships Support monthly sales and revenue tracking and contribute to team KPIs Identify opportunities to improve processes and service delivery Future Management Responsibilities (Progression Path) As the business grows, this role will develop to include: Supporting and mentoring new team members Taking ownership of key client accounts Assisting with training and onboarding Helping manage workloads, rotas, and performance Contributing to operational decision-making and strategy What Were Looking For Previous experience in customer service, account management, scheduling, or operations (ideally B2B or maintenance-related) Strong organisational and multitasking skills Excellent written and verbal communication skills Comfortable using Outlook, Excel, and CRM/job-tracking systems Confident, proactive, and detail-oriented Able to work well under pressure in a fast-paced environment Motivated to grow into a management or leadership role Flexible to take on-call weekends (1 weekend day every 4 week, with days off in lieu during the week) Why Join Us? Clear and realistic progression into management Opportunity to help shape systems, processes, and team structure Flexible working model - split between home and office Supportive, performance-driven team environment Day off in lieu for weekend on-call shifts Real responsibility and influence from Day 1 Schedule 40hrs/w Shift-based working: 8am-5pm, 9am6pm, 12pm9pm, or 3pm12am On-call: 1 weekend day every other week (with a day off in lieu) Salary Starting £26,000 pa Performance-based bonuses available Benefits Company pension Flexitime On-site parking Work-from-home options for late shifts Flexible working environment Paid holidays Career development and leadership opportunities Friendly, collaborative team culture