Overview
Job Title: Training and Implementation Specialist
Location: Welwyn Garden City, Herts
Salary: £26,000 per annum plus £3,000 discretionary annual bonus paid quarterly
Contract: Permanent, Full-time; Monday-Friday, 37.5 hours per week. Option to work from home (WFH) up to 3 days per week after qualifying period. Working hours: 08:30-17:00 or 09:00-17:30; Friday finish at 16:30.
Responsibilities
* Liaise with payment partners to coordinate onboarding of new clients
* Support and coordinate clients when providing the necessary documentation for onboarding
* Create and send client contracts and follow up where necessary
* Implement clients\' accounts in accordance with individual needs
* Coordinate suppliers to ensure onboarding is completed accurately and promptly
* Support clients with software and training queries
* Coordinate and set up online training sessions with clients
* Run online training sessions for clients
* Support the Project Manager with department and revenue growth
* Account managing of clients
* Support with software development and testing
Requirements
* Highly focused with strong organisational, communication and customer service skills
* Ability to work independently within a small team
* Assertive, determined, self-motivated
* Willingness to learn and adapt to change
* Flexible and confident to suggest and improve current processes
* A desire to help develop, grow and support the success of the department
* Ability to work to tight deadlines
* Positive “can do” attitude
* Advantageous: experience with software training; knowledge of the payments industry
About the role
The successful applicant will play a key role in the development, growth and success of the Open Banking product and will work closely with the Project Manager. The role sits within a small but growing team, where there is excellent opportunity for career development.
Benefits
* Growing department with good career potential within an expanding team
* Company pension contribution of 6%
* Generous holiday and TOIL working arrangements
* Flexibility to work from home up to 3 days per week (once trained)
* Private healthcare (after 2 years)
* Dental and optical care contribution
* Access to the company employee savings scheme
Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 working days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website
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