Description Job Summary: The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations. Key Responsibilities: Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment. Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations. Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements. Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution. Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided. Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity. Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025). Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities. Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures. Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines. Qualifications and Experience: Bachelor's degree in Electrical Engineering, Electronics, or a related field. Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role. Strong knowledge of electrical equipment, calibration standards, and repair techniques. Excellent leadership, communication, and interpersonal skills. Detail-oriented with a strong commitment to quality and accuracy. Lead and facilitate Kaizen events and FBS tools application (5S, VSM, Standard Work, Problem Solving) Drive waste reduction, cycle time improvement, and cost productivity initiatives using data-driven approaches Implement sustainable improvements through standardization and visual management Proficiency in using service management software and tools.