Customer Service Representative at Ingersoll Rand Compressor Systems & Services
Location: Hazel Grove / hybrid
About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The Customer Service Coordinator ensures that customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow-through, and attention to details are critical skills for this role.
Responsibilities
* Receive and process orders for the organization.
* Enter orders and associated information, such as names, addresses, and billing information, into a database.
* Provide order confirmations to customers.
* Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays.
* Contact appropriate parties to clarify orders and obtain additional information.
* Verify order information for accuracy and completeness.
* Respond to customer complaints.
* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Basic Qualifications
* Demonstrated ability to assess customer needs and quality standards.
* Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines.
* Knowledge of CRM software (Sales Logix, Salesforce) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels.
* Familiarity with ERP systems and the manufacturing environment preferred.
* Ability to speak, write, and read other languages is a plus.
Travel & Work Arrangements
Limited travel for annual meeting.
Key Competencies
* Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs).
* Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines.
What We Offer
* Annual leave allowance.
* Private health care plan.
* Pension.
* Company shares.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Machinery Manufacturing
Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, national origin, disability, or veteran status.
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