The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Inspired & supported by: Executive Housekeeper
Your purpose will be: To provide an extraordinary and seamless guest experience whilst communicating with all teams and ensuring a high attention to detail. A strong level of initiative and team spirit is essential in this role.
You will be accountable for:
* Handle all internal and external calls to housekeeping and distribute information efficiently through full utilisation and monitoring of Opera, REX and RSM
* Working on a rotational basis – morning, evening and weekends
* Setting teams up for success through undertaking of schedules, task lists, guest preparation and other administration tasks
* Supporting the leadership and able to cover supervisory support
Your key responsibilities & contribution will be:
* Oversee staffing levels, timesheets, holiday requests, sickness
* Deal with all telephone calls and requests
* Keep close communication with Front Office
* Liaises with Front Office reception with the position of rooms.
* Liaises with the Floor Housekeepers
* Deals with Contractors
* Preparation of all arrival and in house guest requirements
* To assist in any duty required for the smooth running of the department.
* Records Lost & Found and deals with inquiries.
* Carries out floor supervisor duties when required
* To comply with any reasonable requests by the Supervisor and Hotel Management.
* Ensure all internal and external calls are handled according to our service standards
* Knowledge of all telephone systems
* Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
* Housekeeping and rooms coordination to ensure the smooth running of daily operation
* To initiate, develop and maintain excellent service standards with a consistent focus on the guest experience.
Qualifications
What you will need to do this role:
* Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
* Proven organizational skills and able to work independently.
* Enthusiastic and positive with the ability to build trusting relationships
* Ability to multi task and problem solve in a fast paced environment
* Flexibility to work different shifts - mornings, evenings and weekends
* Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
* What’s in it for you?
* Competitive salary, pension, and life assurance
* 31–33 days of holiday (including public holidays)
* Cashback for wellbeing/healthcare expenses & Perkbox
* Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
* 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
* 20% off at other Gordon Ramsay restaurants and Restaurant 1890
* Free stay at The Savoy after probation
* Colleague restaurant, interfaith prayer room and wellness room
* Laundry services for all colleagues
* Gym access, cycle-to-work scheme and Virgin Active membership discount
* Season ticket loan for commuting
* Employee assistance program
* English classes, optician reimbursements, and local discounts for F&B and retail
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