Job Description
Complaints Case Officer, Belfast, 12-month fixed term (maternity cover)
Overview
A leading professional regulatory body is seeking a highly organised and analytical Complaints Case Officer to join their Professional Conduct team on a 12-month maternity cover contract.
This is a unique opportunity for someone with strong investigation experience—ideally gained within legal practice, regulation, complaints handling or a similar environment—to take on a varied and meaningful role supporting the effective management and resolution of service-related complaints.
The successful candidate will work closely with senior members of the Professional Conduct team, handling public and solicitor enquiries, assessing complaints for investigation, preparing documentation for committee review and ensuring cases progress in line with legislative and organisational requirements.
This role is ideal for a candidate with a strong legal background, exceptional communication skills and the ability to manage complex, sensitive casework with professionalism and sound judgement.
Key Responsibilities
Complaint Handling & Investigation
1. Conduct initial assessments of complaints and determine suitability for investigation.
2. Investigate and resp...