Overview
Transport patients home from hospital in a safe, compassionate manner. Ensure the individual is settled at home, comfortable, and has essential items such as heating, lighting, medication, and food. Identify any immediate risks or unmet needs upon arrival home and act appropriately. Install approved key safes and pendant alarms where required, ensuring correct fitting and providing guidance on their use.
Responsibilities
* Provide support to a person returning from hospital or to prevent admission avoidance and those identified by local health professionals as being at risk of a further decline in health or without a support mechanism.
* Take/accompany service user to attend hospital appointments or other activities as required in the care/support plan.
* Provide ongoing assessment of service users’ needs, and work with them to develop a support plan which meets these needs, providing appropriate support to achieve positive outcomes.
* Record and report of activities undertaken and highlight any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
* Liaise with health, housing and other professionals to ensure that the needs of the service user are consistently met.
* To ensure a safe living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
* To carry out follow-up welfare checks and visits as required and assist service users with their activities to re-enable their daily living skills for up to the maximum support period.
* Provide practical and emotional support such as mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities.
* Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues.
* To comply with service specific policies and processes including those on lone working, manual handling and infection control.
* Completion of all mandatory training requirements as specified for the role.
* To ensure that the highest standards are delivered which comply with BRC Quality Standards framework.
* To ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are always followed.
* To work within a safe services culture of proactive engagement and shared learning when considering safeguarding and protecting people from harm.
* Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented, and that staff and volunteer safety is secured.
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