Technical Support Analyst - Onsite - Buckinghamshire We’re recruiting a Technical Support Analyst for a software company specialising in bespoke systems. This is a 100% office-based role, ideal for someone working in software or application support who enjoys a mix of technical problem-solving and user-facing work. This role would suit a Software Support Analyst, Application Support Analyst, Product Support Specialist, or a 2nd Line Support Engineer with experience supporting configurable platforms. You’ll be working across SQL, Windows, and database environments, supporting bespoke software used by external clients. What you’ll be doing: * Managing support tickets and inbound calls using Jira * Troubleshooting issues across SQL, Windows, and internal databases * Supporting software configuration, setup, and client onboarding * Delivering remote user training and documentation * Testing and validating fixes and updates before release What you’ll need: * Background in software or application support, ideally with a product-led company * Strong SQL, Windows, and database skills * Clear, confident communication skills, especially by phone * Familiarity with tools such as Jira and remote access platforms * IT degree or similar technical qualification * Quick learner with a hands-on, proactive approach What’s on offer: * Pension, private healthcare, commission scheme * Free onsite parking * Long-term development with a growing support function Apply today if you’re ready to build your career in a technically varied, product-focused environment