Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.
The Technical Implementation Consultant is responsible for delivering implementation and training for our enterprise on-premises software, axiUm. The successful candidate will have a demonstrated track record of building solid relationships with clients by providing exceptional service through well-developed tools and a customer-centric attitude. Key traits include a sense of urgency and ownership, with a focus on providing accurate, timely solutions. This role leverages project management and consulting skills.
Join a culture that embraces ownership, collaboration, and creativity, allowing you to impact our company's success directly. As a team member, you will promote open communication and be part of a flexible, high-performing environment.
This is a hybrid role, with one to two days in the office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.
Responsibilities:
1. Analyze client requirements and workflows to configure tailored software solutions aligned with business processes.
2. Lead technical sessions with clients to discuss system requirements and identify integration points.
3. Ensure seamless testing, data migration, and integration with client systems.
4. Troubleshoot technical issues during implementation and provide hands-on solutions to meet project deliverables.
5. Develop and deliver training to client stakeholders for a smooth transition to the new system.
6. Coordinate with teams on data migrations, system integrations, and API configurations to ensure functionality.
7. Maintain internal tools and documentation to support team and client adoption of the solution.
8. Deliver exceptional service experiences with clients.
Qualifications:
* 4+ years of experience in a client-facing enterprise application implementation role, with project management, technical consulting, or related experience.
* A degree or diploma in a technical program, Computer Science, Information Technology, or a related field.
* Proven experience in software implementation, training, and consulting.
* Strong understanding of system integrations, APIs, and data migrations.
* Proficiency with tools like SQL, CRM/ERP systems, and enterprise software platforms.
* Experience with relational databases, Linux, and Windows.
* Excellent communication and interpersonal skills for effective collaboration.
* Strong problem-solving skills and attention to detail.
Requirements:
* Up to 40% travel within Canada, the U.S., and internationally to support clients or attend industry events.
* This hybrid role involves up to two days in the office weekly for team activities.
Our Recruiting Process
We aim to keep our hiring process straightforward, providing opportunities for mutual understanding:
* Recruiter video screening call
* Short online behavioral and cognitive assessments
* Hiring manager video interview
* Final onsite interview with presentation
We foster a flexible, inclusive, high-performing culture that supports professional growth. As a future team member, you will embrace ownership, transparency, communication, and collaboration.
The posted salary range is CAD 77,500 to CAD 90,000, depending on experience, skills, and qualifications.
Our benefits include:
* 3% RRSP matching
* Comprehensive health benefits, including 100% drug coverage
* Three weeks paid vacation, increasing to five with tenure
* Unlimited paid flex days
* Paid birthday off
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