We’re hiring a 3rd / 4th Line Engineer to join a busy Service Delivery team supporting a modern enterprise infrastructure environment.
This role combines high-level technical support, infrastructure improvement projects, and BAU operations across cloud, networking, security, and Microsoft technologies.
Key Responsibilities
* Provide 3rd / 4th line support and technical escalation management
* Support and maintain cloud, server, networking, and security infrastructure
* Work on infrastructure improvement and modernisation projects
* Manage backups, disaster recovery, monitoring, and security tooling
* Troubleshoot performance, reliability, and connectivity issues
* Work with vendors and third parties to resolve incidents and deliver projects
* Produce and maintain technical documentation
Required Experience
Strong experience across:
* Active Directory & Windows Server
* VMware infrastructure
* Networking, Wi-Fi, firewalls & SDWAN
* Veeam, Zerto & backup solutions
* Intune, Exchange Online & infrastructure security
Experience with Aruba networking technologies would be beneficial.
Key Attributes
* Strong troubleshooting and problem-solving skills
* Comfortable owning technical escalations through to resolution
* Customer-focused with strong communication skills
* Able to balance BAU support alongside project work
* Proactive and improvement-driven mindset
If you enjoy working in a hands-on 3rd / 4th line infrastructure role across cloud, networking, and security technologies, this is a strong long-term opportunity.
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