Overview
Join Practice Plus Group as an Operations Manager and play a pivotal role in delivering high-quality, patient-focused healthcare across our Primary Care Centres and Urgent Treatment Services in Worcestershire. You’ll lead non-clinical teams, oversee service delivery, and ensure operational excellence in a fast-paced, supportive environment.
This role also includes participation in an on-call rota, providing out-of-hours operational support to ensure continuity of care and rapid response to urgent service needs. It’s a dynamic position that requires flexibility, resilience, and a proactive approach to problem-solving.
This is a permanent, full-time position, offering a competitive salary and additional benefits such as 25 days annual leave, company pension scheme, training and development, cycle to work scheme and Blue Light Card discounts.
Responsibilities
* Assist the Service Delivery Manager in the daily management and coordination of Worcestershire's Out of Hours Service
* Provide leadership and support to the in-hours and out-of-hours teams
* Provide support in the service and step-up during times when other Managers are absent, such as annual leave and sickness
* Support the recruitment, interviewing and on-boarding of new operations staff members
* Manage and resolve operational issues promptly to maintain service quality and efficiency
* Help ensure the service functions meet all relevant CQC standards
* Actively monitor capacity and demand figures within the service and work with the Service Delivery Manager to ensure staffing levels meet KPIs, identifying areas for improvement
* Collaborate with other departments/areas to ensure seamless service delivery
* Serve as bronze on-call for two weeks out of every four, ensuring effective response and management during these periods; cover operational shifts as needed due to sickness or other service requirements (additional payment for Bronze on-call)
* Work one session (3.5 hours) in the out-of-hours period every other week in one of the PCCs or attend a visiting shift. One shift in four will be conducted on a weekend. These shifts replace rather than add to normal working day hours.
Essential Skills
* Proven experience as an Operations Manager, Supervisor or Lead - experience managing operations staff
* Strong leadership and communication skills
* Ability to work under pressure, manage multiple priorities and utilise excellent problem solving and decision making
* Compassionate approach with the ability to interact with stakeholders at all levels
* Strong experience with Microsoft Office package, Word, Excel and PowerPoint
* Understanding of the confidential nature of work
* Excellent communication and organisation skills, using Outlook and Teams
Desirable Skills
* Experience working within the healthcare sector is highly desirable, preferably within Primary Care; OOH, PCC, UTC or PCN environment
* Understanding of the management of bank staff
* Experience supporting recruitment and interviewing
Other Details
Please see the Job Description and Person Specification attached to the advert. If you have any questions please contact George Robinson – george.robinson@practiceplusgroup.com
Date posted: 03 September 2025
Pay scheme: Other
Salary: £37,000 a year Up to £37,000, Depending on Experience
Contract: Permanent
Working pattern: Full-time
Reference number: 12583
Job locations: 98C Blackpole Trading Estate West, Hindlip Lane, Worcester, Worcestershire, WR3 8TJ
Eligibility
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr