Salary: £120,000 - 144,000 per year Requirements: Experience of working in Defence Strong experience managing capacity Experience with capacity and monitoring tools (e.g., vRealize Operations or similar) Strong understanding of ITIL 4 practices and service lifecycle concepts Experience working with Change, Incident, Problem, and Service Design processes Excellent analytical, problem-solving, and decision-making skills Strong communication and stakeholder engagement Attention to detail and ability to manage multiple tasks simultaneously Foundational knowledge of infrastructure technologies like VCF/VxRail is desired Responsibilities: Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management Develop and maintain capacity plans, forecasts, and models for VMware environments Ensure infrastructure capacity supports agreed SLAs Identify capacity risks, constraints, and performance bottlenecks before they impact services Produce regular capacity and utilization reports, dashboards, and trend analyses Support hardware refresh, expansion, and decommissioning decisions Technologies: Hardware Support ITIL VMware Network More: We are looking for a Capacity Manager / IT Service Performance & Capacity Manager for a 6-month full-time position on-site in Wiltshire, working 5 days per week. In this role, you will be responsible for ensuring that our VMware-based infrastructure capacity meets current and future business needs effectively. Join our dynamic team where we value your expertise and dedication to excellence in capacity management. last updated 5 week of 2026