Practice Manager / Client Services Manager
Wealth Management | London (City)
Salary: Up to £55,000 + Bonus + Benefits
We are working with a highly regarded and growing wealth advisory business looking to appoint a Practice Manager / Client Services Manager to lead their client services and operations function.
This is an excellent opportunity for someone with strong experience in wealth management operations who enjoys leading teams, improving workflows, and delivering an exceptional client experience.
The Role
You will take ownership of the back-office operations function, leading the client services team and ensuring advisers are fully supported.
Working closely with senior leadership and Financial Advisers, you will play a key role in improving processes, enhancing efficiency, and supporting the continued growth of the business.
Key Responsibilities
* Lead and manage the Client Services team
* Oversee workflow management and operational processes
* Ensure efficient business submissions and high-quality client communication
* Support Financial Advisers with effective operational delivery
* Mentor, develop, and support team members
* Implement improvements across systems, workflows, and processes
* Help build scalable operations to support business growth
About You
* Experience within a wealth management or financial planning firm
* Strong understanding of client services and/or paraplanning functions
* Previous team management and leadership experience
* Experience setting KPIs and managing team performance
* Highly organised with strong workflow management skills
* Proactive, solutions-focused, and confident taking ownership
* Passionate about developing people and improving processes
What’s on Offer
* Salary up to £55,000
* Annual bonus
* Annual salary reviews
* Pension
* 25 days holiday
* Flexible working (4–5 days in the office)
* Professional exam support
* Access to training and development programmes
* Team social events
* Supportive and collaborative culture
Why Apply?
This is more than just a management role — it’s an opportunity to build and shape the operational backbone of a growing wealth firm, develop a talented team, and play a key role in the next stage of the company’s journey.