Apprentice Parts/CSA Advisor - Steer Northampton
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Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. £1,000 recommend a technician bonus incentive
5. Enhanced maternity, paternity & adoption pay
6. Enhanced sick pay
7. Talk to us about flexible working
8. VIP Awards – colleague recognition scheme
9. Health cash plan – claim back medical costs, same day doctors' appointments, high street discounts
10. Steer Academy provides accredited ongoing training – paid for by the business
11. Opportunities for career progression
Apprenticeships at Steer Automotive Group offer a great opportunity to open the pathway for a life-long career in the accident repair industry.
To start an apprenticeship with us, you need to:
12. Be at least 16 years old
13. Be willing to work Monday to Friday 8am – 4.30pm
14. Be prepared to commit to your apprenticeship for 3 years
15. Grade 4 or above in Maths and English or Functional Skills Level 2
You will:
16. Work five days a week
17. Be provided with a uniform, starter kit, health & wellbeing support, and an experienced mentor
18. Complete on-line e-learning where applicable
An apprenticeship Standard with one of our training providers will always include:
19. A Level 3 qualification (assessed on the job)
20. A technical certificate issued by a registered training provider upon completion
21. Employee rights and responsibilities
Objectives:
22. Customer Service
Level 2 and Level 3 Standard
A customer facing role combining excellence in customer service with technical knowledge and competence about servicing and repair.
A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.
A qualified apprentice will be able to:
•Be a confident first and last point of contact with customers
•Take customer bookings and scheduling services and repairs
•Communicate effectively with both customers and the vehicle technicians
•Manage customer complaints
•Offer advice and guidance for vehicle care, warranty retention and warranty claims
•Sales/advice for accessories and modifications
•Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts. Once the apprenticeship is complete they will be able to:
•Take orders from customers both face to face and over the phone
•Maintain an ordered stock room and find parts from stock
•Raise invoices
•Liaise with other members of staff
•Customers may include members of the public, service departments of dealerships, and garages
•Advise on accessories and modifications
•Warranty claims and returns
Level 2 - 15 months. Level 3 - 18 months.
All applicants, including adult candidates over the age of 19 will be required to undertake an assessment in English and maths prior to enrolling.
Why should you choose Steer Automotive Group?
Steer Automotive Group is the largest accident repair group in the UK. By joining us, you will be given the chance to shape the future of the accident repair industry whilst developing a successful career for yourself.
We are proud of the value that we add to our customers, we are constantly adapting and developing to meet the requirements of the advancements in technology in the modern-day vehicle. We help our people reach their full potential by providing training, coaching and opportunity to grow. Our team work collaboratively across the whole of our business to support and develop new skills.
We have the opportunity just for you. Why not choose a lifelong career in the accident repair industry and apply to join TODAY! Please email for further information