Job Description
We're looking for an experienced and ambitious Service Manager to join the team at our Motorstore in Liverpool.We offer:33 days' annual leaveFlexible leaveGenerous employee discountsPrivate healthcareWorkplace pension...and much moreHoursFull time: Monday - Friday 8am - 5.30pm and alternate SaturdaysAbout the roleAs a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.Day-to-day dutiesManaging a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achievedMaking sure all the servicing work that takes place in your branch is carried out correctly, competently and on timeDelivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customerEnsuring we always remain compliant with company, DVSA, manufacturer and health and safety policiesReviewing and analysing department KPI and financial reports, and motivating staff to exceed objectivesEssential skillsPrevious experience in a similar roleStrong communication and influencing skillsA passion for delivering great customer serviceHigh levels of literacy and numeracyLeadership skills and the ability to motivate your team to achieve successGood organisation and IT skillsHigh levels of accuracy and attention to detailThe ability to stay calm under pressureAn understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all timesA full clean driving licence held for a minimum of one yearNice to have (but not essential)An understanding of modern motor vehicle technologyOur CultureArnold Clark is committed to creating a diverse and inclusive workplace.
We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.To find out more about Life at Arnold Clark, visit our website.Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.TPBN1_UKTJ