Service Booking Agent Group Contact Centre, Broxburn Salary up to £27,000. OTE up to £29,000. Colleague Benefits Enjoy your birthday off on us every year! Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview Handle Service Calls : Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events. Customer & Vehicle Data Entry : Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance. Provide Estimates & Set Expectations : Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers. Promote Supplementary Products : Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits. Improve Customer Retention & Team Collaboration : Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.