Service Booking Agent
Group Contact Centre, Broxburn
Salary up to £27,000. OTE up to £29,000.
Colleague Benefits
* Enjoy your birthday off on us every year
* Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance - Your free time matters to us We give all our employees up to 40 days annual leave each year.
* Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
* Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Handle Service Calls: Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events.
Customer & Vehicle Data Entry: Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance.
Provide Estimates & Set Expectations: Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers.
Promote Supplementary Products: Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits.
Improve Customer Retention & Team Collaboration: Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.
Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Store discount
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: Advert190