RESTAURANT HOST - Harrogate RESTAURANT HOST Various Hours 12.31 per hour plus monthly service charge, typically 2,400 annually Various Hours Available Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service. Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines Be able to competently maintain the operation of the restaurant and bars during service Inspire and motivate your peers to deliver outstanding customer service Responsible for cash and stock security Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations Communicate effectively all details of a guest reservation to the server staff Escalate any complaints to Management or supervisors Be confident to communicate with guests over the phone, conducting call backs and taking bookings About You Have outstanding customer service skills Go the extra mile for all guests, in providing them an enjoyable experience When time allows you should be able to enjoy chat with your guests and enjoy yourself Ensure a welcoming and atmospheric ambience Deal with or escalate guests complaints immediately and effectively Various shift patterns and working hours are available. Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days