Co-ordinator Job Description and Person Specification
JOB TITLE
Care Co-ordinator
Job Description
1) MAIN RESPONSIBILITIES:
a) Effective scheduling of staff to deliver care and proactively planning to fill capacity gaps
b) Liaise with recruitment team to ensure adequate capacity
c) To play an active part of the recruitment of new staff including attending recruitment events
d) Ensure annual appraisals are conducted within agreed timescales
e) Provide reports as requested on care hours delivered and forecast
f) Management of initial disciplinary investigations and associated actions
g) Print and distribute documentation for service users including visit sheets
h) Administration of Care Worker expenses and checking mileage sheets
i) Proactively plan to address new business opportunities (especially private pay)
j) Maintain regular communication with Care Workers to enable them to discuss any matters regarding their scheduled calls and to provide regular support
k) Attend meetings with local authorities as required
l) Attendance at internal meetings such as 10 at 10
m) Update hospital admissions board
n) Work with colleagues to cover unallocated care calls.
2) KEY PERFORMANCE INDICATORS:
a) Achieve planned scheduled appointments
b) Average hours per care worker
3) LEADERSHIP PERFORMANCE STANDARDS:
a) Ability to manage absence proactively
b) Understands the need to grow sustainable business
c) Can produce schedules with minimal travel time between calls
d) Able to cope under pressure when reacting to last minutes changes to schedules
Reporting
Our values
Function: Operations
Location: Enter Branch
Reports to: Registered Manager
Respect for people
Passionate about quality
Deliver positive outcomes
Person Specification
Essential Skills | Qualifications | Experience
a) Have an awareness of how to use Rostering Systems within the Health and Social Care Sector
b) Understanding of the Scheduling Process within the Health and Social Care Sector
c) Ability to match Customer Requirements with the appropriate Care and Support Worker
d) Office Administration Experience: typing, letter writing and filing
e) Working knowledge of quality control procedures within the Health and Social Care Sector
f) Good people skills with the ability to provide an exceptional level of service
g) The ability to negotiate effectively
h) Have the ability to work both independently and as part of a team
i) Excellent standard of IT skills such as Database Management
Desirable Skills | Qualifications | Experience
a) QCF Level 3[1] Qualification in Health and Social Care
b) Working knowledge of Domiciliary Care
Working knowledge of StaffPlan Roster