Service Desk Analyst (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) Permanent Stoke On Trent/Hybrid
Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent.
This role is inside IR35
Interviews are taking place ASAP.
Start date 5th January 2026
Location: Stoke on Trent/Hybrid (onsite twice a week)
Day Rate: up to £150 Per Day
Skills/Requirements for the Service Desk Analyst
* Previous experience within a Service Desk is vital within this role
* Excellent troubleshooting and problem solving skills
* Extensive Active Directory
* Strong O365 experience
* Ticket management experience including good time management
* Hardware support including Laptop & PC building
* Any experience of supporting MS Exchange is highly desirable
* Experience of working within an ITIL environment is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
* Being the first point of contact on the Service Desk.
* New Starters and Leavers administration from the technical perspective
* Working to and within already agreed SLA s and KPI s
* Providing Application Support when needed
* Providing high levels of 1st call fix where possible
* Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
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