Job Description Job Role - Spa Director Rate of pay - £60,000 Location - Benefits Key responsibilities ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS Leadership * To inspire and motivate the spa team to deliver exceptional service. * Managing performance of the spa team * Foster a positive and collaborative work environment and set clear goals and expectations for the team. * The Spa Director will lead on the recruitment for the spa department, provide regular training sessions, and oversee the development of the spa team. * They will focus on building a pipeline of talent to future proof the business and create a succession plan for each individual. * It is the Spa Directors responsibility to oversee the ongoing education and professional development for the spa team and conduct performance reviews providing constructive feedback. Operational * To oversee the daily operations of the spa, ensuring smooth functionality and maintenance upkeep. * To produce effective scheduling and flexible rota management to meet the demands of the business. * The ability to successfully manage inventories and build good relationships with our product houses and suppliers. * To implement and maintain exceptional operating standards and procedures to uphold the high standards and comply with all health and safety requirements. Guest Experience * To be actively engaging with our spa members and spa guests to build a relationship and listen to feedback. * To have a clear understanding in delivering luxury standards of service ensuring that the spa is positioned go and above and beyond to exceed our guest expectation and satisfaction. * Leading the spa team to maintain a tranquil and inviting environment. * Being attentive and knowledgeable to address any guest feedback and resolve any issues promptly. Financial * To produce and manage the spa budget ensuring profitability. * To monitor the financial performance and effectively review the monthly profit and loss account and implement any necessary cost-control measures. * To prepare financial reports and present them to the Executive team. * To oversee that the departmental procurement processes are managed effectively. Marketing & Communication * Develop marketing strategies in line with the hotel vision to attract and maintain target market guests. * Create an annual marketing plan outlining the key promotional content. * Work with our brand partners to continually research and create new treatment experiences. * Ensure that we incorporate local and national events and create innovative ideas in line with the spa and wellness industry trends.. Health & Safety * To ensure the spa department is compliant with all health and safety regulations and keep all necessary documents and training requirements up to date. * To maintain a clean and safe environment for both staff and our guests. * To stay updated on industry standards and best practice. Flexibility * Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required. * You may on occasions be required to adjust your hours of work to cover the hotel needs QUAIFICATIONS & DESIRABLES Essential skills and Experiences ? Leadership: Previous senior leadership experience of managing a luxury spa within a 5* hotel environment The ability to lead and inspire a team to drive guest engagement. ? Operational Management: Previous experience and a proven track record of managing complex spa operations. Expert knowledge of front of house and back of house protocols and processes. Previous experience of swimming pool and thermal facility management. ? Financial Acumen: Previous experience and skills in budgeting; profit and loss account; payroll management and driving revenue opportunities. Ability to set departmental and KPI's to drive growth and profitability. Previous experience of managing and growing spa memberships. ? People Management: Ability to recruit, train and develop teams while addressing performance and maintaining high standards ? Health and Safety: Experience and knowledge of risk assessments, standards operational procedures, NOP's and PSOP knowledge, compliance with licensing and government legislation ? IT Systems: Proficiency is spa systems, excel and hotel crm systems to ensure seamless operations ? Strong verbal communication skills: English is the primary language used in our hotel. Preferred Skills * Sales and Marketing: Experience in competitor analysis, brand partnerships, and implementing growth strategies * Luxury Brand Alignment: Understanding of luxury standards and values, ensuring alignment with high-end branding. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. AMRT1_UKCT