Overview
We’re excited to be partnering with a world-class sports memorabilia brand to find a top level Customer Service Specialist. This role sits at the heart of the brand. It’s fast-paced, high standard and built for someone who ensures every customer gets an exceptional experience, every time.
This range is provided by enable recruitment | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What You’ll Be Doing
* Owning the full customer experience from first contact to resolution
* Handling enquiries via phone, email, and live chat with professionalism and energy
* Managing complaints and solving issues quickly, calmly and with care
* Troubleshooting delivery problems and following through with couriers
* Keeping internal systems and customer data updated and accurate
* Supporting fans, collectors, and VIP customers around the world
* Representing the voice of the brand at every touchpoint
What They’re Looking For
* Proven experience in a customer service role, ideally e-commerce, retail, or fast-paced support
* Strong communication skills - clear, confident, and people-first
* Someone who thrives under pressure
* Detail-driven and organised
* A natural problem-solver with a proactive, get it done mindset
* Most importantly: you must live and breathe sport
* You understand the mindset of fans, the value of the product, and why the small details matter
* You bring pride, passion, and focus to every interaction
What You’ll Get in Return
* Bonus scheme based on performance
* Free on-site parking
* A strong team culture - supportive, ambitious, high-performing
* Front row seat to a growing brand
* The chance to work with people who genuinely love what they do
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Staffing and Recruiting
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